Before you begin
You do not need to be a technology expert. You do need to make it safe to ask questions—and to say when you do not know.
- Prepare the fictional family-message example and checklists. No real suspicious messages are needed.
- Offer reading aloud, large-print copies and a quiet space. Ask what participants prefer.
- Devices are optional. Anyone can observe, practise verbally or leave an activity.
- Never ask for passwords, verification codes or bank details. Do not project a participant’s private screen.
The 45-minute plan
Set a comfortable pace
Agree on no judgement, voluntary participation and no real account details.
Notice the pressure
Read a fictional message and explore urgency, secrecy and the supplied contact route.
Check another way
Practise calling back through a known number, with spoken or written responses.
Try one comfort setting
Offer larger text or captions. Ask permission and explain the undo step.
Choose one next step
Pick a manageable habit to try later. Do not collect private answers.
Share where to get help
Point to official reporting and explain the limits of this workshop.
Make room for different needs
Reduce the number of activities rather than rushing. Use a microphone or captions if available and appropriate. Speak directly to the person, not only to a helper. Explain that automatic captions can contain mistakes.
When demonstrating a setting, ask permission, explain how to undo it, and let the person decide whether to keep it. Do not enable a screen reader without explaining how the gestures change.
If someone discloses a scam
Thank them for telling you. Do not investigate the details in the group. Offer a private moment and the official help steps. You cannot promise recovery or handle a report on their behalf through this site.
This is a facilitation resource—not a scheduled event, certificate, professional training qualification or booking service.