Ask what would help
Start with the task the person wants to do, not a list of changes you want to make. These are suggested facilitation habits; there is no single right pace.
- Ask permission before touching the device or changing a setting.
- Let the person choose whether they want a demonstration, spoken steps or time to try.
- Use plain words and allow pauses. Avoid “it’s easy” or “just click there.”
Make one change, then practise
Accessibility settings can be useful, but some change familiar controls. VoiceOver and TalkBack, for example, can change touch gestures.
- Explain how to undo the change before enabling it.
- Let the person try a familiar task after the change.
- Ask whether it is actually more comfortable; keep their preferred option.
Keep private things private
A teaching session does not need real passwords, account balances or identity documents. Use fictional examples instead. If something concerning happened, offer to sit together while the person contacts the relevant institution through verified details.
- Do not ask the person to disclose a password or verification code.
- Do not forward their suspicious message to a group chat with personal details visible.
- If money was sent, prioritize the financial institution and official reporting guidance.
Try one small step
A little practice, no pressure.
Ask: “Would you like me to show you once, talk you through it, or sit beside you while you try?” Agree on one small task and let the other person set the pace.
Sources & review
Source check: October 5, 2026. These are original publisher resources, not endorsements. Device steps are document-verified, not tested on your physical device.
- RCMP — Seniors Guidebook to Safety and Security | Royal Canadian Mounted Police
- Apple — Turn on and practice VoiceOver on iPhone - Apple Support (CA)
- Google — Turn on TalkBack - Android Accessibility Help
- Get Cyber Safe — Passphrases, passwords and PINs - Get Cyber Safe
- CAFC — What to do if you're a victim of fraud